Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Maximus Vita’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Maximus Vita Ltd, company number 11978141. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Maximus Vita as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
Maximus Vita is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is your sole responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for regular updating of products and for general maintenance, but we will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order while still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Maximus Vita by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Maximus Vita in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately, and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
Maximus Vita takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given.
The prices indicated on Maximus Vita are shown in Pound Sterling and include all taxes but do not include delivery and customs (including import duties) for International Orders. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you, on the order, at the time it is placed. If an obviously incorrect price appears on our Website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order had been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Maximus Vita currently offers two ways to pay for your order, PayPal or Braintree. These payment options use advanced SSL encryption to keep your transaction secure and does not cost you anything to use (Maximus Vita is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal and Braintree for full terms and conditions of use.
Your order will be delivered to the address you indicated when your order was placed. The products bought on Maximus Vita will be delivered to one address in mainland UK or the Isle of Man. We do not deliver to the Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box addresses.
Maximus Vita does everything in its power to respect the delivery times indicated on the Website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package and you have notified us, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
If your product is shown to be "in stock" on our Website when you place your order, delivery schedules are:
Payment validation + order preparation + parcel collection by carrier = 24-48 hours
Delivery times of your parcel(s) according to the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch. Dispatch and delivery times are given in working days.
Right of Return
Maximus Vita allows you 30 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. You can fill in your returns coupon on the Website.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original and complete condition. Your product must be complete and in ‘as new’ condition (i.e. if you have removed or damaged the seal this voids your warranty due to health & safety reasons). Any product that has been damaged or is not in its original packaging will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
If the product is returned within 30 days of its delivery, the User will be reimbursed via the same payment method as was used initially.
For the period covered under warranty, you must return the product to Maximus Vita’s After-Sales Service. No package will be accepted at Maximus Vita’s Head Office. Please refer to the Website or email email@example.com for instructions on returning your item.
You can cancel your purchase at any time up to 30 working days following the day you receive the goods. In this case, please send an e-mail to firstname.lastname@example.org with the lot number of the product to be returned. We will then arrange to collect the goods from you. Your product must be complete and in ‘as new’ condition (i.e. if you have removed or damaged the seal this voids your warranty due to health & safety reasons).
By following the steps above you will receive a full refund for the price of the product.
Privacy and protection of personal data
The details you give us are essential for the processing and delivery of your orders, for billing and the establishment of warranty contracts, therefore, failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (Article 34 of the law of 6 January 1978). You can at any time make a request to Maximus Vita to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Website, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by emailing your request to email@example.com.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the Website. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.
All the content on Maximus Vita’s Website (illustrations, texts, names, brand names, images and videos) are the property of Maximus Vita, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Maximus Vita. All information, content, files and software offered by our services are protected by International law concerning intellectual ownership and copyright. Maximus Vita cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Maximus Vita will not, under any circumstances, be held responsible if a user violates rights held by a third party through his or her activities on the site.
Waiver and Severability
Any failure of Maximus Vita to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Maximus Vita, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Feedback & Comments
We welcome any comments, questions and communication at firstname.lastname@example.org
Any opinions left on the Website by Maximus Vita customers are screened and moderated by the marketing team. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary etc.), Maximus Vita reserves the right to refuse or modify it.